( Alex, 22/08/2017
)
Q: When will new stock come in?
( 24/08/2017
)
A: Hi, sorry we will not selling this phone any more in our store. Please buy from other place. Thanks.
( Chris, 19/08/2017
)
Q: Does the phone have qi wireless charging enabled
( SK, 31/01/2017
)
Q: New THL T7 phone is showing cellular network not available. Not able to make any calls through sim. But data is working for the same sim. Please explain how to solve this problem?
( 30/11/-0001
)
A: Not answered yet.
( YoungDon, 23/12/2016
)
Q: Thanks for your reply. Putting my sim in another phone works. Putting another sim in my phone does not work. It's not the sim. Do you know what may be loose inside? Is it something I can fix myself?
( 28/12/2016
)
A: Hi, maybe problem is the sim card holder. this one:
http://www.thlphone.com/original-thl-t7-sim-card-reader-holder-with-free-shipping.html
If you another T7 phone, then you can have a good test. but if no, then i am not sure how you can test it.
( YoungDon, 23/12/2016
)
Q: Hi. I've been using my phone for some time now, and it works ok. Suddenly, the cellular function stopped working. It's always saying "emergency calls only". I cannot use data or text or make phone calls. It started when I saved the phone from falling. I was able to prevent it from hitting the ground, but it hit my wooden bed. Please help.
( 23/12/2016
)
A: Hi, it means the phone does not recognize the SIM card, have you tried to pull out the SIM card, and put in again? If still not work, maybe some part is loosen inside.
( Luke Bowers, 21/11/2016
)
Q: How do you remove the cover of the back of the phone to replace the screen?
( 21/11/2016
)
A: Hi, you can remove the back cover by your hand directly (use fingernail.). it's better from the 3.5mm audio slot point.
( Batman, 22/07/2016
)
Q: Will this phone's 4g lte function in the usa on t-mobile? metro pcs?
( 24/07/2016
)
A: Hi, i checked online, and see the T-mobile and Metro PCS in USA support band is:
4G LTE T-Mobile USA 700/1700/2100Mhz;
4G LTE MetroPCS 700/1700/2100Mhz;
and this phone's 4G support band is: 800MHz/1800MHz/2100MHz/2600MHz.
So, it should work. (work on the band 2100Mhz.)
Thanks.
( JOHN, 21/06/2016
)
Q: Can you please inform what is the exact SAR value ? Thank you.
measurements have been made;yews or no?
( 30/11/-0001
)
A: Not answered yet.
( owner, 24/05/2016
)
Q: GPS is just get signal after 15-20 minutes in car, at the windscreen, and even when it is found loosing it again for many minutes... than being able to get a satelite signal again and update my position on the map and loosing again.... after 1.5 - 2 hours it will be almost continous track of my progress on map, but not in city. It's accuracy is worth than in the 1980s... can not use for navigation as it must be replan all the time.
More applications tried, same results with all. Is there a way to configure satelite positions what to search for (I'm in Europe, Slovenia)?
( 30/11/-0001
)
A: Not answered yet.
( Michael Tavahen, 13/05/2016
)
Q: Where is the 'Product Code' for a retun?
( 14/05/2016
)
A: Hi, i see your comment that your said problem of charging, did you charge the phone using the original charger which included in the package box?
Please reply to this email directly. Thanks.
( Sofia, 30/04/2016
)
Q: Hello. In the specifications the screen size is 5.0 inch and on the description of the phone it is written 5.5 inch? Which one is correct?
( 02/05/2016
)
A: Hi, it is 5.5 inch. Thank you for your attention!
( Evangelos, 28/04/2016
)
Q: Can you please inform what is the exact SAR value ? Thank you.
( 30/11/-0001
)
A: Not answered yet.
( Rooted Superuser, 27/04/2016
)
Q: Is the screen protector that comes with the purchase of this item a 9H Tempered Glass (9H) screen protector? Or is the item just a plastic film?
( new owner, 27/04/2016
)
Q: Hi, I just received the phone and I do not have 4G, however my card should work like that (Hungary, Vodafone). Could you please help what setup I need? SIM Card is working properly in other phones, but in THL T7: no data transfer via mobile network (not even via 2G or 3G, nothing). Only works via WiFi :( Please help!
( Rooted Superuser, 26/04/2016
)
Q: Does the OS support moving/mounting apps to the SD Card?
( 27/04/2016
)
A: Hi, you can not move the build-in apps, but you can move the new downloaded apps. Thanks
( Rooted Superuser, 15/04/2016
)
Q: "No, sorry, it's not available yet. Thanks." This update is the only thing holding me back from making the purchase on this phone. Any ideas as to when the update to Android 6.0+ will be coming?
( 17/04/2016
)
A: Sorry we do not have such a plan yet.
( Rooted Superuser, 14/04/2016
)
Q: Any update to Android Marshmallow 6.0+ for this phone?
( 15/04/2016
)
A: No, sorry, it's not available yet. Thanks.
( Jon Illsley, 08/04/2016
)
Q: I have a T7, please tell me how to install the memory card. Thank you
( 08/04/2016
)
A: Hi, it is in the same slot with the SIM card, open it, and insert the micro SD card according to the instruction icon on it.
( Ivano, 04/04/2016
)
Q: hi, i bought this phone and as soon as I turn it goes into Chinese recovery mode ... I can not do anything but the self-test w then crashes . what should I do?
( 04/04/2016
)
A: Hi, if the phone goes into the recovery mode when you turn on, it's maybe because you have pressed the volume button at the same time? What you mean "then crashes"? What happened if you try to turn on the phone now? Thanks.
( Michael Tavahen, 02/04/2016
)
Q: What accessory's are included in the box.
( 04/04/2016
)
A: Hi, the accessories includes: 1 x USB Cable 1 x Charger Plug 1 x User Manual 1 x Silicone case 1 x Screen protector. THANKS.
( Ammar, 27/03/2016
)
Q: Is it possible to pay on delivery at local post office in cash
( 27/03/2016
)
A: Hi, sorry we do not accept COD (cash on delivery). but only accept payments by: Paypal (include credit card payment), western union and bank transfer. Thanks.
( Ammar, 26/03/2016
)
Q: How much shipping to Eurpoe? Thanks
( 26/03/2016
)
A: Hi, the price is free shipping by postal airmail....Thanks.
( Светослав, 14/03/2016
)
Q: Hello,
what is the SAR value for this phone according to the different frequencies?
( 30/11/-0001
)
A: Not answered yet.
( M Wong, 10/03/2016
)
Q: This phone (THL T7) is currently on "Pre-Sale". What does this mean please? Can I purchase this product following your normal procedure now, or do I wait until after the 'Pre-Sale' period? Will delivery time be the same as other THL products? And do you offer warranty as per usual?
( 13/03/2016
)
A: Hi, "pre-sale" means the product is not available for ship yet. but you can buy now, and we will ship when it's available (after date 2016-3-20). Warranty is same. Thanks.
( Jane, 25/02/2016
)
Q: Does this phone have Gorilla Glass?
( 25/02/2016
)
A: Hi, no, the screen of this model is not Gorilla Glass. Thanks
( Andrew, 24/02/2016
)
Q: when this phone will in stock?
( 24/02/2016
)
A: Hi, thanks for your attention, this phone is thl new arrival, and will available for sell in about 15-20 days. Once available for sell, we will update the stock status for buy. Thank you!
