What does my warranty include?
All Phones from UMImobile.com carry a 1 year warranty unless specified otherwise.
For accessries and spare parts, the warranty is one month only! Except DOA (Damaged on Arrival), or wrong item is received.
1. If your THL mobile phone is not bought from our store (THLphone.com), then there is NO warranty from us, but you need ask warranty from the seller.
2. Your seller should offer 6 months warranty at least on your mobile phone. But if not, then you can return to us for a repair too, but we will charge repair cost if that occurred.
What about the No reason return policy
We can not accept "No reason" return!!!!
Like "I am not like”,” It is not like I think”,” I think will have some more function”.” My phone signal is weak”.” Speed not like I wish" ETC
We are unable to issue refunds for orders processed beyond that time frame.
Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.
If you are uncertain about any terms, feel free to email us as we are online 24/7.
What is the repair item & exchange policy?
Repair and exchange only on defective units.
For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promised buyer you will get a well phone back but maybe you will get is another same model used phone or some part changed one.
DOA(Dead on arrived) buyer ship back for exchange new one, THLphone.com will pay ship back to buyer fee.
If request for refund, THLphone.com only refund with your payment total we not refund you ship back to THLphone.com shippment fee.
Hardware repair case:
For change hardware buyer need pay cost fee. The hardware price depend on factory request.
Electronic devices at THLphone.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries and headset, they carry Only one month warranty.
Our warranty covers:
Any technical problem (Not need change hardware)
For example, your phone cannot receive incoming calls, etc
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:
1. Improper or inadequate maintenance
2. Misusage and mishandling
3. Fire, flood and other will-of-god
4. Damaged by a wrong voltage use
5. Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
6. Unauthorized modification or alteration
What if the item I receive is defective or damaged?
If the item you receive is defective or damaged, you can request a replacement or a refund.
Please check your items immediately upon delivery and inform us within 48Hrs.
Replacements and refunds are accepted on merchandise within 5 days of receipt for items that
HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.
PLEASE NOTE: Shipping and handling charges are non-refundable.
How do I make a return or exchange ?
Simply include in your package, along with the defective unit, our warranty card for items
one paper write detailed description of the problem your e-mail address.
Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.
PLEASE NOTE:THLphone.com does not assume return shipping costs.
What about ship back to us tax and duty?
Tax and import duty is not included for warranty. We are not liable to any customs hold up or import tax at the receiving country.
To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)
What about when 6 months warranty over time?
When 6 months warranty time over, we go on support accessories & hardware purchase service.
How do i return items to you?
Please always contact us to get instruction on how to return items to us before you do so.