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Shipping Information

2015-4-20 update: Please note we ship all our orders ONLY from our China warehouse.

“How is my order at THLphone.com shipped?
Thlphone.com offers 2 shipping options: Airmail Free shipping (Have, but not limited to: China Post, HongKong Post, Singapore Post, Netherlands Post, etc.) and Express shipping (DHL mainly and sometimes EMS, UPS or others).
The delivery time for airmail is usually 10 to 35 working days and 3 to 7 working days for express. The registry airmail time varies depending on the country. For the United States and the UK, it takes about 10 to 20 working days. For South America (excluding overseas territories), it will take about 15 to 28 working days. For France, Spain, Italy and Germany, it will take about 8 to 15 working days. For Thailand or Malaysia, it will take 7 to 20 working days. For other countries that are not mentioned above, it will take about 15 to 35 working days, and some countries even take longer time, like Mexico, Brazil, etc, usually needs about 30-60 days.

Note: shipping information is provided by the carrier and excludes weekends and holidays. The actual delivery time could vary, due to delays caused by Holiday, peak season, customs clearance, flight delays, bad weather, weekends etc. sometimes delivery date maybe put off 7-10 days is normal situation.

Updated on date 2015-01-13: For order amount ≤ US$10 or 10€, free shipping is by Flat Airmail without tracking number, and for order amount >US$10 or 10€, free shipping is by Registered Airmail, tracking number is available.

Before ordering

 1. Can I change my delivery address after placing an order? 

THLphone.com will only ship to the Paypal address due to safety concerns. For people wishing to change their address, please leave the delivery address through a Paypal message. Addresses noted in email or via the Livechat are invalid.

 2. How are Tax and Customs duties handled?
At THLphone.com, no products are taxed. However, customs officials inspect shipping packages at random. THLphone.com cannot ensure that your package will remain uninspected and the customer will need to pay taxes at the request of authorities. THLphone.com is not responsible for the package which return back or destroy by local custom due to The recipient refuse to pay custom duty.

 3. How long does it take for THLphone.com to process the order?
For small orders, normally we ship within 3 working days. For big order, it may take longer time for us to process.

 4. How can i know if the items are in stock or not?
THLphone.com does not keep all items in stock due to maintenance issues. After receiving your order, THLphone.com staff will sort them out and place orders at the warehouse. Orders are usually filled in about 3 business days. And a email will be sent to you after we ship your order. If you want to make sure whether an model is in stock or have enough quantity for your need, then better to contact us to confirm it.

After Ordering

1. Can I cancel my order?
(A): If your order has not been shipped, please contact us for a refund by using the order number given on purchase

(B): If your order already been shipped out, then you can not cancel your order.